FAQS

Shipping Info

Country	Carrier	Method	Price
Australia	StarTrack or Australia Post and their international affiliates	Standard (3-5 days)	A$4.95 (free over $100)
Australia	StarTrack or Australia Post and their international affiliates	Express (1-2 days)	A$10
New Zealand	StarTrack or Australia Post and their international affiliates	Standard International (3-10 days)	A$4.95 (Free over $100)
New Zealand	StarTrack or Australia Post and their international affiliates	Express International (3-5 days)	A$20

Orders take 1-2 business days to process, excluding holidays and weekends. Australia Post shipping days are based on business days. Please keep this in mind when submitting your order.

Payment Information

Once you have entered in your billing and shipping information, you will be taken to the PayPal website to process your payment. If you don't have a PayPal account don't worry as you can check out as a guest on the PayPal website and utilise your credit card to process the payment. We also accept Vissla E-gift cards as a form of payment for your goods. Please note that at this time, we do not accept personal checks, cashier checks or money orders as a form of payment. Mail orders will be returned.

Your credit card is charged only when the order is shipped.

Tracking Info

A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation will have some information on how to track your order. You can also track your order by clicking on the button that looks like a little person in the top right corner of our website. Once you've clicked the button you can enter your Order ID # and Order Email to track your order. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at care@visslaau.com and we'd be stoked to help you out.

Return Policy

Vissla wants you to be happy with your purchase. Please follow the instructions below to return product.

If you see anything wrong when you get your delivery you can return it. You have 30 days to return any article that is not entirely satisfactory. Vissla will refuse to accept any damaged, worn, spoiled, or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, directly to the account you used to place the order. Please allow 7 days from when we receive the returned product for the money to show up in your account. While we may process your refund on the day we receive it, some banks can take several days before showing the refund in your account. We only refund the original price of the goods or product, not the return shipping cost.

Please follow the following instructions to process a return:

• Find the button on the top right of our website that looks like a little person (My Account).

• In the email field, enter your email address you used when placing your order and click Continue. Enter the verification code that will be sent to your email address.

• Click the order that you would like to submit a return for.

• If your order has more than one item, select the item/s you would like to return. Select a reurn reason or add a note for the store. Click Request return.

• Pack the product with all the correct labels and original packaging required. Make sure that you return the items in the original, unused, undamaged condition.

• Post the package to our office:

Stokehouse Australia, PO Box 415, Miami, QLD 4220

PLEASE NOTE: ANY NEOPRENE PACKAGED INCORRECTLY CAUSING CREASES WHEN RETURNING THE PRODUCT WILL BE REFUSED BY OUR RETURNS DEPARTMENT AS THE NEOPRENE IS NO LONGER SELLABLE. WETSUITS MUST BE SENT BACK THE WAY THEY ARRIVED TO THE CUSTOMER; TIGHTLY ROLLED WITH CARDBOARD ON THE INTERIOR AND EXTERIOR OF THE SUIT. IF NEEDED PLEASE CALL (07) 5606 7375 FOR PACKING INSTRUCTIONS.

Once we have received the items and processed the return, the money will be credited back by PayPal. A return confirmation from care@visslaau.com and we'd be stoked to help you out!

Exchanging Product

If your product is the wrong size that’s a shame but don’t stress. You can go back online and reorder the correct size and return the incorrect size. You will have to go through the returns process listed above. Once the items are received we will process a return and the original price of the goods or product will be credited back by PayPal. The amount credited will only be for the goods and will not include the return shipping cost.

Sizing

Mens' Tops

Tops	S	M	L	XL	XL
Chest (cm)	91-96 cm	96-101 cm	101-107 cm	107-112 cm	112-117 cm
Chest (in.)	36-38	38-40	40-42	42-44	44-46
Neck (cm)	34-38 cm	35-39 cm	36-40 cm	38-42 cm	39-43cm
Neck (in.)	13.5-15	14-15.5	14.5-16	15-16.5	15.5-17
C/B Sleeve (cm)	81-85 cm	83-87 cm	86-90 cm	89-93 cm	91-95 cm
C/B Sleeve (in.)	32-33.5	33-34.5	34-35.5	35-36.5	36-37.5

Mens' Bottoms

Bottom Size	28	30	31	32	33	34	36	38
Waist (cm)	70-72 cm	72-75 cm	75-77 cm	77-80 cm	80-82 cm	82-85 cm	85-88 cm	88-90 cm
Waist (in.)	27.5-28.5	28.5-29.5	29.5-30.5	30.5-31.5	31.5-32.5	32.5-33.5	33.5-34.5	34.5-36.5
Hip (cm)	91-94 cm	94-96 cm	96-99 cm	99-101 cm	101-104 cm	104-106 cm	106-109 cm	109-111cm
Hip (in.)	36-37	37-38	38-39	39-40	40-41	41-42	42-43	43-45

Mens' Wetsuits

Mens	XS	S	MS	M	MT	LS	L	LT	XL	XLT	XXL
Height (ft.)	5'4" - 5'6"	5'6" - 5'8"	5'7" - 5'9"	5'8" - 5'10"	5'11" - 6'1"	5'7" - 5'9"	5'10" - 6'0"	6'1" - 6'3"	5'10" - 6'2"	6'3" - 6'6"	6' - 6'3"
Height (cm)	162 - 168	168 - 173	170 - 175	173 - 178	180 - 185	170 - 175	178 - 183	185 - 191	178 - 188	191 - 198	183 - 191
Weight (lbs.)	125 - 135	135 - 150	155 - 170	155 - 170	165 - 180	165 - 180	170 - 190	180 - 200	190 - 205	205 - 220	205 - 220
Weight (kg)	57 - 61	61 - 68	70 - 77	70 - 77	75 - 82	75 - 82	77 - 86	82 - 91	86 - 93	93 - 100	93 - 100
Upper Chest (in.)	35.5	37.4	39.3	39.3	39.3	41.3	41.3	41.3	43.3	43.3	45
Upper Chest (cm)	90.17	95	100	100	100	105	105	105	110	110	114
Waist (in.)	28.5 - 29.5	28.5 - 30.5	30.5 - 32.5	30.5 - 32.5	30.5 - 32.5	32.5 - 34.5	32.5 - 34.5	32.5 - 34.5	34.5 - 36.5	34.5 - 36.5	36.5 - 38.5
Waist (cm)	72 - 75	76	80	80	80	85	85	83 - 88	88 - 93	88 - 93	93 - 98

Mens' Surf Booties

US Sizes	7	8	9	10	11	12	13
Euro Sizes	39	40	41	42	43	44	45
UK Sizes	6	7	8	9	10	11	12

Mens' Surf Gloves

Sizes	S	M	L	XL
Length (in.)	6.6 - 7.2	7 - 7.6	7.5 - 8	7.9 - 8.3
Length (cm)	16.8 - 18.2	18 - 19.2	19 - 20.2	20 - 21.2
Width - Full circumference (in.)	7.25 - 7.75	7.75 - 8.25	8.25 - 8.8	8.8 - 9.4
Width - Full circumference (cm.)	18.4 - 19.7	19.7 - 21	21 - 22.4	22.4 - 24

Boys'

Age	8-9	9-10	8-9	9-10	11-12	13-14	14+	14+	14+
Bottom Size	22 (8SLIM)	23 (10SLIM)	24 (8REG)	25 (10REG)	26 (12)	27 (14)	28 (16)	29 (18)	30 (20)
Tops & Elastics	SM	SM	SM	MD	MD	L	L	XL	XL
Waist	22-24	22-24	22-24	25-26	25-26	27-28	27-28	29-30	29-30
Height	49-54	49-54	49-54	52-60.5	52-60.5	60-65	60-65	65-68	65-68
Weight (lbs)	50-65	50-65	50-65	63-95	63-95	90-122	90-122	110-140	110-140

Boys' Wetsuits

Boys	4	6	8	10	12	14	16
Height (ft.)	3'10" - 4'1"	4'1" - 4'4"	4'4" - 4'7"	4'7" - 4'10"	4'10" - 5'1"	5'1" - 5'4"	5'4" - 5'8"
Height (cm)	117 - 125	125 - 132	132 - 140	140 - 147	147 - 155	155 - 163	163 - 173
Weight (lbs.)	35 - 50	45 - 60	55 - 70	70 - 85	85 - 100	100 - 115	115 - 135
Weight (kg)	16 - 23	20 - 27	25 - 32	32 - 39	39 - 45	45 - 52	52 - 61
Upper Chest (in.)	22 - 24	24 - 26	26 - 28	28 - 30	30 - 32	32 - 34	34 - 36
Upper Chest (cm)	56 - 60	60 - 65	65 - 70	70 - 75	75 - 80	80 - 85	85 - 90
Waist (in.)	19 - 21	21 - 23	23 - 25	25 - 27	26 - 28	28 - 30	29 - 31
Waist (cm)	48 - 53	52 - 57	57 - 62	62 - 67	66 - 71	70 - 75	74 - 79