Refund policy

RETURN POLICY

If you purchased the product from an authorised Vissla dealer location/website, please contact the retailer directly.

If you purchased the product from Vissla.com, please follow these instructions:
If you've used the product you can't return it, sorry! If the product hasn't been used you can return it to us, at your expense, within 30 days of your purchase date. Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a full refund. You can go back and purchase what you need. Please allow 7 days from when we receive the returned product for the money to be refunded.

Submit a return request (https://shopify.com/55399350440/account)

 Click the profile icon in the store's navigation or use the URL above, and then request a return.

  1. Log in to your account:
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click Request return.
  9. Ship return via an insured shipping method with a tracking number to the following address:

Stokehouse Australia
ATTN: Stokehouse Returns
PO Box 415
Miami QLD 4220

Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition with tags still attached. Importantly, if returning a wetsuit, please roll the wetsuit as received to avoid any creasing of the product. Failure to correctly pack wetsuits may delay or void a refund.

Please allow 7 days from when we receive the returned product for the money to be refunded. A return confirmation will be sent to you as soon as your return has been processed. Your refund will be credited back in AU Dollars at the current exchange rate. You can always ask us for help, contact our customer service team at care@visslaau.com and we'd be stoked to help you out!

*Vissla does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water.

*Vissla reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused.

*All sales are final on Vissla stickers, gift cards, prints, surfboards, and books.

INTERNATIONAL RETURN POLICY

If you've used the product you can't return it, sorry! If the product hasn't been used, damaged, and tags are still attached, you can return it to us within 30 days of your purchase. Vissla does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

Submit a return request (https://shopify.com/55399350440/account) 

 Click the profile icon in the store's navigation, or use the URL above, and then request a return.

  1. Log in to your account:
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click Request return.
  9. Ship return via an insured shipping method with a tracking number to the following address:

Stokehouse Australia
ATTN: Stokehouse Returns
PO Box 415
Miami QLD 4220

Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition with tags still attached. Importantly, if returning a wetsuit, please roll the wetsuit as received to avoid any creasing of the product. Failure to correctly pack wetsuits may delay or void a refund.

Please allow 7 days from when we receive the returned product for the money to be refunded. A return confirmation will be sent to you as soon as your return has been processed. Your refund will be credited back in AU Dollars at the current exchange rate. You can always ask us for help, contact our customer service team at care@visslaau.com and we'd be stoked to help you out!

*Vissla does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water.

*Vissla reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused.

*All sales are final on Vissla Stickers, prints, surfboards, and books.